ACCESSING OUR SITE
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service or content we provide on our Site without notice. We provide no commitment or guarantee that our Site will be available at all times and from time to time we may need to restrict access to some parts of our Site, or our entire Site, to users, including users who have registered with us.
You may use our Site only for lawful purposes.
You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms and that they comply with them.
You may use our Site only for lawful purposes. You may not use our Site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards (as detailed below).
- To transmit, or facilitate the sending of, any unsolicited or unauthorised advertising or promotional material or any similar spam messages.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Unless otherwise authorised within these terms, you must not copy, modify, alter, publish, distribute, sell or transfer any materials published on our Site. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.
You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. Any materials which we detect are being used for commercial purposes in the absence of a licence must cease with immediate effect, until this time, we reserve the right to charge a reasonable fee for any use made of such materials.
RELIANCE ON INFORMATION POSTED
Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We will not be responsible to you in respect of any reliance placed on such materials on our Site, or by anyone who may be informed of any of its contents.
OUR SITE CHANGES REGULARLY
We aim to update our Site regularly and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.
OUR LIABILITY IF YOU ARE A CONSUMER
If you are a consumer and we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you agreed to be bound by these terms.
We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or misrepresentation;
- any breach of the terms implied by law which cannot be excluded or restricted.
- except as stated in these terms and to the extent permitted by law, we exclude all conditions, warranties or terms which might otherwise be implied by law.
- Subject to the above, our total liability to you in respect of any loss arising under or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it (howsoever arising) shall in no circumstances exceed £1,500.
OUR LIABILITY IF YOU ARE A BUSINESS CUSTOMER
If you are a business customer, we shall have no liability to you arising under or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, for any: a) loss of profit, sales, business or revenues; b) loss of business opportunity; c) business interruption; d) loss of anticipated savings; e) loss of goodwill; f) loss of data; or g) any indirect or unforeseeable loss.
We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or misrepresentation;
- any breach of the terms implied by law which cannot be excluded or restricted.
- Except as stated in these terms and to the extent permitted by law, we exclude all conditions, warranties or terms which might otherwise be implied by law.
- Subject to the above, our total liability to you in respect of any loss arising under or in connection the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it (howsoever arising) shall in no circumstances exceed [consider a reasonable upper cap on liability].
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
TRANSACTIONS CONCLUDED THROUGH OUR SITE
Contracts for the supply of goods and/or services formed through our Site or as a result of visits made by you are governed by our terms and conditions of supply.
UPLOADING MATERIAL TO OUR SITE
Whenever you make use of a feature that allows you to upload material to our Site, or to make contact with other users of our Site, you must comply with the Content Standards set out below.
Any material you upload to our Site should not be confidential and there must be no restrictions on our ability to use, copy, distribute and disclose to third parties any such material for any purpose and you agree that your name can be attributed to and displayed on any material which you upload
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Site.
We have the right to remove any material or posting you make on our Site if, in our opinion, such material does not comply with the Content Standards.
These Content Standards apply to any and all material which you contribute to our Site (Contributions), and to any interactive services associated with it.
Any Contributions must:
- Be accurate (where they state facts).
- Be genuinely held (where they state opinions).
- Comply with applicable law in the UK and in any country from which they are posted.
We may from time to time provide interactive services on our Site, including, without limitation:
- Chat rooms.
- Bulletin boards.
Where we do provide any Interactive Service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on our Site, and we shall have no responsibility for any use of any Interactive Service by a user in contravention of our Content Standards, whether the service is moderated or not.
The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any Interactive Service should be made aware of the potential risks to them.
Where we do moderate an Interactive Service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack or interrupt our Site or attempt to make our Site or network unavailable.
By breaching this provision, you may commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be liable for any loss or damage caused by third party activity, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the Content Standards set out above.
LINKS FROM OUR SITE
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
JURISDICTION AND APPLICABLE LAW
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our Guarantee (as detailed in our Returns Policy) to the recipient of the gift without needing to ask for our consent.
If you are a business customer, these terms are governed by English law. This means that these terms and any dispute or claim arising out of or in connection with these terms or the subject matter or formation of any contract between us (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
ALTERNATIVE DISPUTE RESOLUTION REGULATIONS 2015
If you are a consumer and you make a complaint to us in relation to any Products or Services that we supply and that complaint remains unresolved as between you and us after you have exhausted our internal complaint process, we will write to you with the name and web address of a certified ADR provider, who is listed on the Chartered Trading Standards Institute website (http://www.tradingstandards.uk) and who is able to assist in resolving disputes relating to our Products and Services.
When we provide you with the details of a certified ADR provider, we will confirm to you whether we are willing to use ADR to resolve your complaint.
Terms and Conditions of Supply
- Information About Us
- Your Status
By placing an order through Our Site, you warrant that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old.
- Service Availability
We do not accept orders from addresses outside the UK and Channel Islands.
- How the Contract is formed between you and Us
4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order (the “Order Acknowledgment”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have accepted your order (“Despatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Despatch Confirmation.
4.2 The Contract will relate only to those Products we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until we have confirmed acceptance of your order for those other of such Products within a separate Despatch Confirmation.
- Our Status
5.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of themselves. You should carefully review their terms and conditions applying to the transaction.
5.2 We may also provide links on Our Site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through Our Site, or from companies to whose website we have provided a link on Our Site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
- Consumer Rights
6.1 If you are contracting as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).
6.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk and in accordance with Our Returns Policy. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6.3 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Order Acknowledgement. This provision does not affect your other statutory rights as a consumer.
- Availability and Delivery
Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Despatch Confirmation, unless there are exceptional circumstances.
- Risk and Title
8.1 The Products will be at your risk from the time of delivery.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
- Price and Payment
9.1 The price of the Products and our delivery charges will be as quoted on Our Site from time to time, except in cases of obvious error.
9.2 Product prices include VAT.
9.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Despatch Confirmation.
9.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on Our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on Our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
9.6 Payment for all products must be made by Visa, Mastercard or PayPal. We will authorise your credit or debit card immediately, but will only capture the funds once we have sent you the relevant Dispatch Confirmation, until then it may show as a pending payment on your account. However, if you choose to pay by PayPal, your payment will be taken immediately, at the point you place the order.
- Our Refunds Policy
10.1 If you return a Product to us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, because have notified us in accordance with clause 20 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We warrant to you that any Product purchased from us through Our Site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. In these respects we warrant Products (excluding spares and accessories) for 12 months following the date of delivery, and we warrant spares and accessories for a period of 12 months following the date of delivery.
- Our Liability
12.1 Subject to clause 12.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 11.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
12.2 Subject to clause 12.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
However, this clause 12.2 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 12.2.
12.3 Nothing in this agreement excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) (fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
12.4 Where you buy any Product from a third party seller through Our Site, the seller’s individual liability will be set out in the seller’s terms and conditions.
- Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using Our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Frigos at email@example.com We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
- Transfer of Rights and Obligations
15.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
15.2 You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
- Events Outside Our Control
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
17.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- Entire Agreement
19.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
19.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
19.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
19.4 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
- Our Right to Vary These Terms and Conditions
20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 14 days of receipt by you of the Products).
- Law and Jurisdiction
Contracts for the purchase of Products through Our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
- Please read this document carefully as it will tell you everything you need to know about the terms and conditions on which we will deal with each other.
- If you are booking an engineer visit for a Frigos using our Frigos website, you will need to agree to the terms and conditions below.
The information you supply
- Please ensure that the information you submit on our Frigos website is correct. Should the address, appliance, or fault details be incorrect, we reserve the right to charge you for the engineer’s call out and/or to not to carry out a repair.
- Please note we need the exact details of your appliance in order to carry out the repair and select the correct replacement spare parts if required.
Appointment dates and times
- All engineer appointment dates and times are subject to availability. We may contact you and offer an alternative date or time should the need arise. By using this online facility, and arranging an engineer visit, you have agreed to be present at the selected time and date. If you are not available for any reason, please call 020 3286 8525 as soon as possible to rearrange the visit. If you are not at home when the engineer visits at the agreed time, we may charge you for the call out.
- In some cases our own teams of engineers do not cover your postcode area and in this case you will not be able to book an engineer visit online (the system will inform you). Please call 020 3286 8525 and we will give you details of our authorised service partners who repair our appliances on our behalf in your area. Our service partners may charge different repair rates to those listed below although terms and conditions for under guarantee repairs remain the same.
What is / is not covered
- The price we quote includes the engineer’s call out and associated labour charges. Where additional parts are required in order to carry out the repair we will give you a quote for these parts. The price we quote does not include the following:
- Getting to your appliance (additional materials and labour).
- Any costs associated with making-good or redecorating.
- Additional work required to gain access to your appliance due to a non-standard installation. You will be responsible for this unless we have been negligent.
- We will not carry out a repair to your appliance if:
- Parts are unavailable.
- Your appliance is not, in our reasonable opinion, capable of being repaired.
- Your appliance is, in our reasonable opinion, beyond economical repair.
- Where there is no fault found with your appliance.
- Where, in our opinion, your appliance is not reasonable accessible due to manner of its installation. In these instances you will still have to pay the charge for the engineer’s call out.
Under warranty repairs
- Our products come with a manufacturer’s warranty which means that your repair costs may be covered. Full warranty terms and conditions can be found legal page. By agreeing to these terms and conditions you are also agreeing to our warranty terms and conditions. If your appliance is under warranty, please have your proof of purchase available when the engineer visits. If you have moved into a new build home and do not have any proof of purchase for your appliance, please show the engineer proof of when you moved into the property.
- On selected Frigos appliances, the extended Warranty is offered, which extends the manufacturer’s warranty. To qualify for this warranty, please contact us by calling 020 3286 8525 or online by clicking here. For more information about the Frigos extended Warranty, including the list of eligible appliances and the full terms and conditions, please read Extended warranty terms and condition section on the legal page.
- If a repair or replacement takes place under warranty, the warranty does not restart. The proof of purchase date remains the start date of the warranty period. The guarantee period for spare parts fitted within the warranty period of the appliance ends with the expiry of the warranty on the appliance as a whole.
- Please note that the warranty covers appliances used for normal domestic purposes only and used in accordance with our operating and maintenance instructions. We also reserve the right to invalidate the warranty.
Out of warranty repairs and other chargeable repairs
- If the appliance is out of warranty, the repair will be chargeable. Even if the appliance is under warranty, we may still charge for the repair. Standard warranty terms and conditions can be found legal page. By agreeing to these terms and conditions you are also agreeing to the terms and conditions of the guarantee. More information on our repair pricing can be found on the legal page. Our prices may change at any time, but price changes will not affect any order that we have confirmed with you.
- After a repair, our chargeable work and the parts used are guaranteed for 12 months. In order to claim under this guarantee, please keep this invoice as proof of purchase so that you can claim under this guarantee, and give the number to the customer service advisor when you book the new visit (our telephone number is 020 3286 8525). The engineer will also need to see the invoice at the start of the visit. The guarantee period for spare parts fitted within the guarantee period of the appliance ends with the expiry of the warranty on the appliance as a whole. These guarantees do not affect your statutory rights in relation to the quality and description of materials and services. You can contact your local trading standards or Citizens Advice Bureau if you need more information about your statutory rights.
- Please note that a breakdown of the machine in the future which shows similar symptoms covered by the initial repair may be due to another fault or a different component. The engineer will be able to determine if this is the case.
Notice of your right to cancel
- You are entitled to cancel this agreement, which you can do by calling 020 3286 8525, emailing firstname.lastname@example.org, or online via your repair confirmation email. You have a cooling-off period for the purchase of services. Therefore if you wish to cancel you have the right to do so within 14 days. If your appointment is less than 14 days away from the time of booking, you will only be able to cancel up until the engineer arrives at your property. Your notice to cancel will have been taken to have been received as soon as you make contact with us to cancel your appointment, or in the case of email from the date, it is sent to us.
Information about us and how to contact us
- If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team at 020 3286 8525 or by emailing us via one of our online contact forms by clicking here.
How we may use your information
- We will use the personal information you provide to us to:
- Provide the goods and / or services.
- Process your payment for such goods and / or services.
- Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
- You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.
- We will not give your personal data to any other third party.
If there is a problem with the services
- in the unlikely event that there is any defect with the services:
- Please contact us and tell us as soon as reasonably possible.
- Please give us a reasonable opportunity to repair or fix any defect. You will not have to pay for us to repair or fix a defect with the services under this section 20.
- As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in this agreement will affect these legal rights.
Price and payment
- Payment is due at the completion of the engineer’s visit or the completion of the repair, whichever is later. We accept Visa Debit, Visa Credit, MasterCard and Switch / Maestro debit cards. The following cards are not accepted:
- American Express.
- Diners card.
- Maestro International.
- If you cancel this agreement and we have already started work on your order/service by that time, you will pay us any costs we reasonably incurred in starting to fulfil this agreement, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. Unfortunately, if you cancel this agreement and we have already dispatched your goods to you, we will not be able to cancel this agreement until it is delivered. In this case, if you return the goods to us, we will have to charge you the cost of collection or you will have to pay the cost of returning the goods back to us. This will not affect your refund for the goods, but any charge for collection will be deducted from the refund that is due to you.
- If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 15% a year. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
- However, if you dispute an invoice in good faith and contact us to let us know promptly after you have received an invoice that you dispute it, clause 27 will not apply for the period of the dispute.
Our liability to you
- If we fail to comply with this agreement, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
- If we are installing the goods and / or providing services in your property, we will make good any damage to your property caused by us in the course of installation or performance. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation and / or performance by us.
- We only supply the goods and / or services for domestic and private use. You agree not to use the goods and / or services for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- We do not exclude or limit in any way our liability for:
- Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
- Fraud or fraudulent misrepresentation.
- Breach of the terms implied by section 12 of the Sale of Goods Act 1979 and by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
- Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples).
- Defective products under the Consumer Protection Act 1987.
Events outside our control
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control.
- If an event outside our control takes place that affects the performance of our obligations under this agreement:
- We will contact you as soon as reasonably possible to notify you.
- Our obligations under this agreement will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of goods to you, we will arrange a new delivery date with you after the event outside our control is over. Where the event outside our control affects our performance of services to you, we will restart the services as soon as reasonably possible after the event outside our control is over.
- You may cancel the contract if an event outside our control takes place and you no longer wish us to provide the goods and / or services. Please see your cancellation rights under clause.
Other important terms
- We reserve the right to change the terms and conditions of this service, at any time, without prior notice.
- We may transfer our rights and obligations under this agreement to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under this agreement.
- This contract is between you and us. No other person shall have any rights to enforce any of its terms.
- Each of the paragraphs of this agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
- If we fail to insist that you perform any of your obligations under this agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
- This agreement is governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the obligations of your retailer and your contract with them.
These warranty conditions apply to appliances purchased in the United Kingdom mainland only. If appliances are shipped to other countries, the appropriate technical conditions (e.g. voltage, frequency, power surge, etc.) for the climatic and environmental conditions in the country are met and there is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty will apply, provided a local customer service network exists.
Appliances purchased outside the United Kingdom are subject to the warranty conditions published by the appropriate local representative office of that country. These can be obtained via the specialist dealer from whom you bought the appliance, or directly from our local representative office.
We provide warranty cover for this appliance subject to the following conditions:
- In accordance with the under-mentioned conditions (items 2 – 8), we will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 12 months of the date of purchase (the “Warranty Period”).
- Service may not be available to all the islands around the UK and Ireland, we reserve the right to offer approved local partners in outreach areas. Please check with your retailer or contact our customer service department if you need more information.
- Engineers and Service Partners are provided with reasonable access to the appliance at the point of time when we attend to the appliance.
- Where appliances have been installed on boats:
a. If the electricity is supplied from land (i.e. in the case of house boats) then these warranty conditions apply.
b. If the electricity on the boat is generated by its engine then these warranty conditions will not apply.
- The warranty will not extend to fragile items such as glass or cosmetic parts or consumable items such as light-bulbs. Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance’s value or fitness for purpose, or damage caused by the chemical or electrochemical effects of water and generally by exceptional environmental conditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials. Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper installation and assembly, improper use, to also include where an appliance has been used in a non-domestic environment, poor maintenance or failure to observe operating or assembly instructions.
- We reserve the right to invalidate the warranty:
a. If repairs or other interventions are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories; or
b. In the event of physical or verbal abuse towards any member of staff.
- Warranty provision will be free of charge and we will decide whether this will take the form of a repair or the replacement of the appliance. Small appliances that can reasonably be transported or posted may need to be handed over or shipped to our customer service centre. All other appliances will be repaired on site. A purchase receipt must be presented in each case. Replaced parts pass into our ownership.
- In the event of a replacement appliance being supplied, we reserve the right to charge an appropriate monetary offset in respect of the period of use already enjoyed. We are not obliged to provide a replacement which matches the other appliances in the household. If the appliance is imported from another country, exercise your warranty in the country, that the purchase was made.
- The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period. The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.
- Other claims against the warranty in respect of compensation for consequential or associated loss is excluded, except where such liability is legally mandatory.
These warranty conditions apply to appliances purchased in the United Kingdom mainland only. If appliances shipped to other countries feature the appropriate technical conditions (e.g. voltage, frequency, power surge, etc..) for the climatic and environmental conditions in the country concerned, the terms of the warranty will apply, provided a local customer service network exists. Appliances purchased outside the United Kingdom are subject to the warranty conditions published by the appropriate local representative office of that country. These can be obtained via the specialist dealer from whom you bought the appliance, or directly from our local representative office.
- The offer is valid only between the dates shown on the Frigos website at www.frigos.co.uk
- This offer applies to new appliances only purchased through participating Frigos stockists. It does not apply to appliances purchased second hand or through private sales.
- All applications for this extended warranty must be registered online LINK
- The extended warranty period will be shown on invoice
If your Frigos product breaks down you should:
- Check the fault section of your appliance operating instructions.
- Check that your appliance is plugged in, properly installed or correctly fused.
- To arrange a repair contact Frigos Customer Service on 020 3286 8525 to arrange an engineer visit.
- For repairs to be covered under the extended warranty plan they must be undertaken by our own authorised agents.
Conditions of Cover
- Fraud. All benefits under this cover are forfeited if a fraudulent declaration or claim is made.
- Governing law and statutory rights. This agreement is limited to products bought and used in the U.K, the Isle of Man and the Channel Islands. The provision of this plan does not affect your statutory rights. This agreement is governed by English law.
- Rights of third parties. This plan is for the benefit of you, the purchaser named on this application form, and anyone else we have agreed with you. No benefits may be given to anyone else.
- Events outside our reasonable control. We will not be liable under this cover where we are prevented from performing our obligations to you on account on any such events.
- Transfer. We are free to transfer our rights and obligations under this cover and to have third parties carry out our obligations.
What is Covered
- Parts and labour costs if your product breaks down up to the original price you paid for the product.
- Replacement if we consider the product to be not repairable, or beyond economic repair we may pay you the replacement cost of equipment of a similar specification. Alternatively we may, at our discretion replace the product with another of the same or similar specification. The original equipment then becomes our property and may not be disposed of without our consent. The balance of the warranty on the first machine should be transferred to the new product.
What is Not Covered
- Breakdown due to:
- Accidental damage.
- If the equipment is, or has been, used for commercial or non-domestic purposes.
- Not following the manufacturer’s user instructions.
- You deliberately damage or neglect the product.
- Electricity, gas or water which is incorrectly supplied or not supplied at all.
- Defects in external wiring, cable or services.
- Incorrect or faulty installation.
- Limescale or the effects of aggressive water.
- Repair costs for:
- Damage to non-working parts such as cabinet trim and fittings.
- Damage caused by scratching, chipping, rust or corrosion.
- Damage caused by foreign objects or substances not normally associated with the product.
- Adjustment to product controls.
- Cleaning or descaling your product.
- Repairs carried out by persons not authorised by Frigos
- Call out charges where no fault can be found with the product.
- Any loss suffered as a result of being unable to use the product or their consequential loss, including loss or damage caused while gaining access to or re-installing the product.
- We shall not be liable if any part or component is no longer available or is out of manufacture. In such event we shall consider the equipment to be beyond economic repair and we will replace or refund as described above.
- We shall not be liable in respect of plugs, fuses, dents, cabinets, cosmetic trims, cables, filters and attachments.
If you have agreed during registration, your details will be held and used by Frigos to provide customer service information and about extended warranties and for other marketing purposes. We will disclose your information to our associates for these purposes only. We like to keep our customers up to date with the latest products and promotions from Frigos. If you do not wish to receive further mailings, please contact Frigos Customer Service .
Frigos is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We do not, EVER, give or sell your details to other companies.
Frigos may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
- Name, company details (if appropriate) and job title.
- Contact information including email address.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers.
WHAT WE DO WITH THE INFORMATION WE GATHER
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
You are required to let us know if you do not wish to receive promotional emails or other communications. When you do this there may (in some circumstances) be a delay in the processing time of up to 2 weeks for us to complete this, so therefore some communications may still be sent until that time. However after that time, you should not receive anything else – but if you do, then please make us aware of it immediately, so that we can check if there is a technical issue causing this, which we will do at highest importance.
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How to manage your cookie settings
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The cookies we use are classed by the International Chamber of Commerce guide for cookie categories:
Strictly necessary cookies – essential in order to enable you to move around the website and use its features, such as
accessing secure areas of the website. Without these cookies services, you have asked for, like shopping baskets or e-billing, cannot be provided. These cookies do not gather information, they are integral to the functionality of the website, without them the sites will not work correctly. Under the E-Privacy rules, these cookies are allowed and we automatically place them on your browser. If you choose to disable these cookies it is on the understanding that this website will not work correctly.
Performance cookies – collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality cookies – allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies – used to deliver adverts more relevant to you and your interests. They are usually placed by advertising
networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
Third-party cookies – we have taken steps to try to ensure that the cookies being used fit the descriptions used above and that the ‘Accept’ or ‘No thanks’ selection will honour your wishes but some third party cookies may still get downloaded. Unfortunately, we do not have control over these cookies, in this case, you should refer to the list of cookies on this page which provides further details.